Fanatics is under fire from customers after a series of technical glitches disrupted a recent auction.
The marketplace, formally known as PWCC and purchased by Fanatics, canceled winning bids and angered buyers.
In emails to Fanatics, the company claims system issues led the leadership team to reschedule extended bidding.
One buyer who spends upwards of $10,000 a month on the marketplace said they had cards they were bidding on that were marked as "won."
However, the next morning, the customer noticed the auction had restarted, with some previously won items were now marked as "outbid."
In an email to Sports Card Radio, the impacted customer said, "I have been throwing a fit with them trying to figure out what happened, and I get nothing. I am not surprised with this after the bad jerseys, the canceled Orlando and Philly shows."
Fanatics and the former PWCC Marketplace experienced many hiccups in the past. A similar situation was outlined in a video by Dan the Card Man in October 2023.
In 2019, Sports Card Radio published a story about shill bidding and altered cards being sold the PWCC Marketplace.
